An AI concierge for your hotel, on every guest's phone
GuestFly gives each guest a private link to a concierge that answers in seconds, day and night, and hands real requests to your team. No app to install, no front-desk bottleneck.
What a guest sees
The guest opens a private link, sent by email or message. It carries your name, colour and logo, and it opens a chat on the phone they already have. They can ask about check-in, the Wi-Fi, breakfast, directions or the weather, request a towel or a late check-out, and follow every request until it is done.
The concierge speaks English, French or Turkish, and the guest keeps their own language. It is clearly labelled as an AI concierge.
It answers from your facts, not from guesses
You give GuestFly the facts of your hotel: check-in and check-out times, house rules, breakfast, nearby places, transport, emergency numbers, and your services with their prices. The concierge answers from them. When it does not know, or when a person is needed, it does not invent: it opens a request for your team.
Your team stays in control. Every request is visible, assigned and tracked, and a person can take over any conversation.
What it does for your team
A message becomes a request already sorted by department and priority, with the guest, the room and the history attached. Reception, housekeeping and maintenance see only what concerns them.
- Fewer repeated questions at the front desk
- Requests that reach the right person the first time
- A guest who always knows what is happening
- Staff who are rated by the guests they help, so quality is visible
Live in an afternoon
Create your hotel, add the facts and your services, and share the link. If you use Hostex, Smoobu, Lodgify, Hostaway or Beds24, guests, dates and rooms arrive on their own. Every plan starts with a 7-day free trial.
Questions hotels ask
Do guests need to download an app?
No. Each guest opens a private link on their phone. It works in the browser and carries your hotel's logo and colours.
Which languages does the AI concierge speak?
English, French and Turkish. The guest keeps their language during the whole stay.
Can the AI make mistakes?
It answers from the facts you provide and passes real requests to your team instead of guessing. Your staff stay responsible for what the hotel promises, and a person can take over any request.
How much does an AI concierge cost?
GuestFly starts at $79 a month with a 7-day free trial. Each plan includes a number of AI-assisted guest stays per month.